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Our Customers

Increased customer demand continues so to help us in handling enquiries we would encourage our customers wherever possible to contact us using our online forms and online chat facilities, more information about how to contact us is detailed below.

Vehicle collections at the end of your agreement

We are collecting vehicles in the normal way with some enhanced procedures following UK government guidelines. You will be contacted by us towards the end of your agreement and we encourage you to inform us of your intentions as early as possible.

Please visit our returning your vehicle support page for further information.

Should the situation with returning vehicles change, we will update the information on this page.

What other options are available to consider?

We have a range of other options which might suit your needs, these include the following: 

Extend your term

If you have ordered a new vehicle with PSA Finance and your vehicle order has been delayed we may be able to offer you a contract extension of six months. For more information, please visit the ‘what should I do if my contract is due to end?’ FAQ.   

Please remember also, as the term is longer, you’ll pay more interest than you would if you didn’t extend the contract. If this is something you require, please make a request via your MyFinance account, using the 'Extend your contract - delayed replacement vehicle' option within 'Manage Agreement'.

Reduce your term

If you have a conditional sale agreement, it might suit your circumstances to pay more each month in order to reduce the term of your agreement. This could save you money on interest as you will be paying over a shorter period.

If this is something you require, Please make a request via your MyFinance account, using the 'Change to my Contract or Payments' option within 'Manage Agreement'. Please ensure you select you’re not in financial difficulty.

Increase your mileage

You can increase your mileage allowance and pay more each month. This is an option if you think you might go over your mileage allowance and don’t want to pay a big bill at the end.

If this is something you require, Please make a request via your MyFinance account, using the 'Change to my Contract or Payments' option within 'Manage Agreement'. Please ensure you select you’re not in financial difficulty.

End your contract and/or enter into a new contract

If you have a Conditional Sale or Personal Contract Purchase agreement you might want to change the amount you pay each month by entering into a new contract for another vehicle and pay less. You could do this for example by part exchanging your vehicle for another. If you want to end your agreement early you have two options; 

(1) you could early settle (and part exchange if it suits you) which means paying the total amount owed minus any interest rebate. Go to your MyFinance account and request a quote or your nearest Retailer;

or (2) you could voluntary terminate, as long as you pay at least 50% of the total amount payable, you’d also need to return the vehicle to us. If you are interested in a different vehicle and would like information about any offers that may be available to you then you can indicate this on our online form.

Payment Waiver

If you have been made redundant involuntarily then you may be able to use our Payment Waiver feature to ask us to waive up to 6 monthly payments. You can check if your agreement includes Payment Waiver here.