Financial Difficulties
Helpful information and support details
At Stellantis Financial Services we understand that sometimes circumstances can change, which can lead to financial difficulty. Please do not suffer in silence if this is the case with your Stellantis Financial Services agreement. If you are behind with payments and have received an arrears notice, please contact us and make us aware of your situation. We will then consider your individual case and discuss the options available to you.
As documented by the Financial Conduct Authority there are a number of things to consider if facing financial difficulty. Doing nothing can make the situation worse as the lender could take legal action against you meaning that you could end up paying more in interest and charges. Missed payments could also affect your credit rating, making it difficult to get credit in future. For the latest consumer credit information sheets in accordance with the Consumer Credit Act 1974, please see below:
Arrears information sheet
Default information sheet
Your agreement will not have been transferred to Stellantis Financial Services if with either Vauxhall Finance or FCA Automotive Services. You will therefore need to contact the relevant company directly to discuss your payment date. More information can be found below:
Vauxhall Finance Customers
For details about repayments on your existing Vauxhall Finance agreement and contact details, please click here.
FCA Automotive Services Customers
For details about repayments on your existing FCA Automotive Services agreement please contact the Customer Service Team at 0344 561 4738 or email them at: service-centre@fcagroup.com.
Work out how much money you owe
Firstly, you need to assess the situation, working out the amount of money you owe and who you owe it to. A debt advisor can help you make a list of all of the organisations that you owe money to.
Contact the organisations that you owe money
Let them know you are having problems, they may be able to discuss alternative options for paying back what you owe.
Get free help and advice
Your rights and options depend on the type of agreement that you have, and the law can be very complex so it's best to get advice on this. You can get free, independent help and advice from a number of organisations. We have listed these below for you.
Prioritise your debts
Some debts are more urgent than others because the consequences of not paying them can be more severe. For example, mortgage, rent, council tax/rates, gas or electricity arrears could have implications on your house. A debt adviser can help you to work out a budget in order to keep your finances under control.
Think carefully before borrowing money to repay debts
Some people assume that the easiest option is to borrow more money but we'd strongly recommend getting free, independent advice before doing so. You will likely pay more in the long run and if you borrow against your home you risk losing your home.
You may be able to ask a court for more time to repay a debt
In some circumstances this is an option. Speak to a debt adviser before considering court action and be sure to keep copies of letters and emails in case these are needed by the court.
Useful Contacts
You can contact the following not-for-profit organisations for free, confidential and impartial debt advice, or for details of where to get advice in your local area:
MoneyHelper
For free, unbiased and easy-to-access money tools, information and advice visit:
Website: www.moneyhelper.org.uk
Telephone: 0800 138 7777
Money Advice Scotland
If you live in Scotland, please use the following details:
Website: www.moneyadvicescotland.org.uk
Citizens Advice
For advice and information on debt and other topics, visit your local Citizens Advice or go to:
Website: www.citizensadvice.org.uk
Advice NI
If you live in Northern Ireland please use the following means of contact:
Website: www.adviceni.net
Telephone: 0800 915 4604
Email: advice@adviceni.net
Citizens Advice Wales
If you live in Wales, you can call Adviceline on 0300 330 1313 if you want to speak to someone about your debts. Calls cost 12p per minute from a landline, and from 3p to 45p from a mobile or visit:
Website: www.citizensadvice.org.uk/wales/debt-and-money
Telephone: 0300 330 1313
AdviceUK
Member centres offer debt advice including specialist advice for minority communities and people with disabilities:
Website: www.adviceuk.org.uk
Telephone: 0300 777 0107
Christians Against Poverty (CAP)
For free debt advice in your home. Check your postcode coverage via their website:
Website: www.capuk.org
Telephone: 0800 328 0006
National Debtline
Available to those living in England, Wales or Scotland for debt advice and information:
Website: www.nationaldebtline.org
Telephone: 0808 808 4000
StepChange Debt Charity
For debt advice throughout the UK:
Website: www.stepchange.org
Telephone: 0800 138 1111
Business Debtline
Offers free and confidential debt advice to the self-employed and small businesses:
Website: www.businessdebtline.org
Telephone: 0800 197 6026
Civil Legal Advice
You may get legal aid if your home is at risk. To get in touch:
Website: www.gov.uk/civil-legal-advice
Telephone 0845 345 4345
Financial Ombudsman
If you have a complaint that you can’t resolve with your lender, the Financial Ombudsman Service may be able to help:
Website: www.financial-ombudsman.org.uk
Telephone: 0300 123 9123 or 0800 023 4567
Samaritans
Call 116 123 to get help if you're struggling to cope with things. The Samaritans can't offer debt advice, but they can provide free and confidential help and wellbeing support to those in distress 24 hours a day, 365 days a year:
Website: www.samaritans.org
Telephone: 116 123
Email: jo@samaritans.org